Cancellation & Refund Policy
Customer cancellations
Request a cancellation from My Trips. Each trip publishes its own cancellation schedule on its trip page; that schedule applies to your booking.
Refunds
Approved refunds are processed to your original payment method, typically within 7–10 working days of approval.
If a departure doesn't run
If the minimum group size isn't reached by the booking deadline, or we cancel a departure, you will be offered a transfer to another departure or a full refund.
Unpaid holds
Seat holds that are not paid within 15 minutes are released automatically. No charge applies.